Turkey's 81 provinces are served directly by our production facilities, and to other countries by more than 60 distributors.
There are many channels where you can forward your service request. If you wish, you can fill out the service form on our website, send your request via e-mail to firstname.lastname@example.org or contact us on our +90 544 239 22 35 WhatsApp line.
MVD attaches great importance to customer satisfaction. Because; Having experience in the sheet metal processing industry, providing technical service, demonstrating financial adequacy, not having another MVD Distributor in the same country or region, having brand credibility in the relevant country or region, and having only MVD products in the store are the most important factors in approving the application.
MVD has embraced sustainability and transparency. Because; Open and transparent communication is established with the representatives on the basis of mutual trust for many years.
Being representative of MVD, which is among the most important manufacturers in the sheet metal processing industry, brings many advantages. Some of the prominent advantages include increasing your brand reliability, increasing your sales volume, accessing detailed information on innovations and machines, and benefiting from privileges and campaigns.
The main role of MVD representatives is to introduce our machines and brand in their countries, provide technical service for our machines for many years with their superior service understanding, and ensure customer satisfaction.
You can contact email@example.com, +90 546 239 22 37 or our Regional Sales Managers.
The warranty covers any issues that may arise outside of user error, starting from the installation. It is valid for 24 months in Turkey and 12 months in other countries.
Each MVD machine is very specific because it is configured according to the needs of the customers. These special machines are ready for shipping within 6 to 12 weeks.
MVD operates under the Exworks (Ex-Factory) principle.
You can place your orders by filling out the form on our website, by sending an email to firstname.lastname@example.org, or by contacting our Regional Sales Manager to convey your requests.
To choose the right machine for your needs, it is sufficient to first send us cutting and bending plans for your products. Based on this: First, the correct capacity and dimensions should be determined. After clarifying issues such as screen, CE safety, and standard, and optional features, you should check the information in the sales contract before signing it.
Our representatives support you in the shipment of the machines while also coordinating the installation of the machine, the training of operators, and the service, maintenance, and consulting needs quickly. Therefore, we refer our customers to our representatives.
Our payments are generally accepted as a 30% down payment + 70% before the machine is shipped.
You can see MVD Machines at our production facilities, in the showrooms of our representatives, and at our reference customers.
In your order, you can change the optional features after the approval of the production and technical department, before the product reaches the quality control stage. In the main product changes, you can make a change by consulting your sales consultant as the main features of the machine will change.
You can only make changes before the final assembly stage of the product you have ordered.
Your invoice is created when the machine reaches the quality control stage.
Payment must be made at least 1 day before shipment.
Your products are made by passing detailed quality control. For this, you can request photos of the machine before shipment. In case of missing products or parts, you can contact our service unit at email@example.com by taking photos of the machine model, serial number and missing part or the machine you have received.
Pictures: Here, the quality control pictures and the order form will be examined and you will be provided with a feedback about the solution.
You can cancel your product. However, the prepayment you have made is not refundable in this case.